Last Updated: 23 January 2026
Privacy Policy for Millbrook Secure Locks & Keys
Millbrook Secure Locks & Keys is committed to protecting your privacy. This Privacy Policy outlines how Millbrook Secure Locks & Keys collects, uses, maintains, and discloses information collected from users ("Users") of our services, including our website at [Optional: Your Website URL Here, e.g., millbrooksecurelocks.com], phone calls, and in-person service interactions. This policy applies to Millbrook Secure Locks & Keys and all services offered by our business.
1. Information We Collect
Millbrook Secure Locks & Keys collects various types of information to provide and improve our locksmith services.
a. Personal Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, fill out a contact form, request a quote, make a service call, or interact with us for locksmith services. This information may include:
* Contact Information: Name, email address, phone number. * Service Location Information: Your physical address where our locksmith services are required. This is essential for dispatching our technicians. * Service Details: Information about the specific locksmith services you need (e.g., type of lock, key issue, vehicle make/model for automotive locksmith services). * Payment Information: If you make a payment for our services, we collect payment details such as credit card numbers or other financial account information. This data is typically processed by third-party payment processors, and Millbrook Secure Locks & Keys does not store sensitive payment card information on its own servers. * Call Information: When you call Millbrook Secure Locks & Keys, we may collect your phone number and details about your service request discussed during the call. We do not typically record calls unless explicitly stated for quality assurance or training purposes, in which case you would be notified beforehand.
b. Non-Personal Information
We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include:
* Browser Information: The browser name, the type of computer or device, and technical information about Users' means of connection to our website (such as the operating system and the Internet service providers utilized). * Usage Data: Information about how Users navigate and interact with our website, including pages viewed, time spent on pages, and referring websites. * IP Address: We collect your Internet Protocol (IP) address for purposes such as determining approximate geographic location and for security.
2. How We Use Your Information
Millbrook Secure Locks & Keys uses the collected information for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, and perform the requested locksmith services. This includes using your address and contact information. * To Respond to Inquiries: To respond to your questions, comments, and requests submitted via our website forms, email, or phone. * To Process Transactions: To process payments for services rendered and send you invoices or service confirmations. * To Improve Customer Service: Your information helps us respond to your service requests and support needs more efficiently. * To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website. * For Marketing and Promotions: With your consent, we may use your information to send you updates, promotional materials, or information about new services offered by Millbrook Secure Locks & Keys. You can opt out of these communications at any time. * For Security and Fraud Prevention: To protect the security and integrity of our services, prevent fraudulent activities, and comply with legal obligations. * For Internal Business Operations: For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our services, products, marketing, and your experience.
3. How We Share Your Information
Millbrook Secure Locks & Keys does not sell, trade, or rent Users' personal identification information to others. We may share your information in the following limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as payment processors, website hosting partners, and scheduling software providers. These partners are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. * Legal Compliance and Protection: We may disclose your information when required by law, court order, or governmental regulation, or when we believe in good faith that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our Users or the public. * Business Transfers: In the event that Millbrook Secure Locks & Keys is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
4. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance the User experience.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit our website. They help us recognize your device and store some information about your preferences or past actions. * How We Use Cookies: We use cookies for various purposes, including: * Essential Cookies: Necessary for the website to function correctly (e.g., remembering your cookie preferences). * Analytical/Performance Cookies: To collect information about how visitors use our website, which pages they visit most often, and if they receive error messages. This helps us improve how the website works. Millbrook Secure Locks & Keys uses services like Google Analytics for this purpose. * Your Choices Regarding Cookies: You have the option to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of the website may not function properly. For more information on how to control cookies, check your browser's settings or visit www.allaboutcookies.org.
5. Third-Party Services
Millbrook Secure Locks & Keys may utilize third-party services for website analytics, payment processing, and other operational functions.
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's practices at www.google.com/policies/privacy/partners/ and opt-out by downloading the Google Analytics opt-out browser add-on. * Payment Processors: When you make a payment for our services, your transaction is processed by a third-party payment gateway (e.g., Stripe, Square). These processors are PCI DSS compliant and handle your payment information securely. Millbrook Secure Locks & Keys does not directly store your credit card details.
6. Data Security
Millbrook Secure Locks & Keys adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
Millbrook Secure Locks & Keys retains personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes retaining records related to services provided, financial transactions for tax purposes, and communications for customer service history.
When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies.
8. Your Privacy Rights (US State Privacy Laws)
Millbrook Secure Locks & Keys respects your privacy rights. Depending on your state of residence, you may have specific rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA). These rights may include:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it has been shared. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions (e.g., if we need to retain it to complete a transaction, comply with a legal obligation, or for internal uses reasonably aligned with consumer expectations). * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale/Sharing: Millbrook Secure Locks & Keys does not "sell" personal information as defined by applicable US state privacy laws. We also do not "share" personal information for cross-context behavioral advertising. * Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information (if applicable). Millbrook Secure Locks & Keys does not typically collect sensitive personal information as defined by these laws. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section below. We will verify your request using information associated with your account, including your email address. You may also be required to provide a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. Millbrook Secure Locks & Keys does not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
Millbrook Secure Locks & Keys has the discretion to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
11. Contact Us
If you have any questions about this Privacy Policy, the practices of Millbrook Secure Locks & Keys, or your dealings with our services, please contact us at:
Millbrook Secure Locks & Keys 103 NY-343 Millbrook, NY 12545 USA
Email: info@millbrooksecurelocks.com
